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Frequently Asked Questions

How to download and install the dmcGO app?

To download and install the dmcGO app, please click here.

Why can't I log into dmcGO with my Da Ma Cai account?

Registration as a member of Da Ma Cai website is different from the registration for dmcGO account.

Register as member of Da Ma Cai website allows you to receive draw results and newsletters only.

For the application of dmcGO account, every application must be made at Da Ma Cai outlet using Pan Malaysian Pools Sdn Bhd (PMP)’s dmcGO application form, together with a valid Identity Card and be accompanied with a minimum cash deposit of Ringgit Malaysia Twenty (RM20) or other amount as may be revised by PMP from time to time. 

Please contact us at 03-2333 2000 or visit dmcGO website or email [email protected] to find out more.

My top-up to dmcGO was not reflected on my account / My dmcGO account was blocked.

For dmcGO account related issue, please call dmcGO Helpdesk 03-23332000 during this hour for timely assistance:

Draw Day : 8am - 7pm
Non-Draw Day: 9am - 5pm

Why my winning is not reflected in my dmcGO account?

dmcGO winners will receive Winning Notification and Bet History update at around 10pm on same draw day. In case the record is not updated, please call dmcGO Helpdesk 03-23332000 during this hours for assistance:
Draw Day : 8am - 7pm
Non-Draw Day: 9am - 5pm

How long will my dmcGO withdrawal take to reflect in my bank account?

All withdrawals will take 1-3 working days to be reflected in your registered bank account.

Can I apply to become a Da Ma Cai Agent?

Since 1989 the Malaysian authorities have stopped issuing any new agency licenses. Hence, we do not accept and process any new applications.

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