Da Ma Cai

Human Resource Approach & Strategy

As Pan Malaysian Pools Sdn Bhd ("PMP") continues to leverage technology to optimise operations and create efficiency, Human Resources focuses on developing a workforce of highly talented individuals and a thriving workplace that fosters employees' growth, learning, well-being, open communications, innovation and ultimately a rewarding career.

Job Opportunities

Job Disciplines

Interested candidates are invited to submit a detailed resume, copies of relevant academic certificates, salaries (current and expected), contact telephone numbers and a recent passport-sized photograph online or email to career@damacai.com.my

Work@PMP

We take on the challenge to transform and improve the quality of education and the quality of learning institutions through The Community Chest ("TCC") where we channel our profit to TCC to fund the establishment, development, and advancement of schools and learning institutions which are not-for-profit and which do not receive sufficient funding or aid from the government or the community.

Join us in our journey to create opportunity, shape individuals, and ultimately the well-being of the community through education.

Transitional Leadership Placement Programme

Your Search Ends HERE!

Are you looking for a career growth opportunity?

Are you open to learning new business management?

Are you able to relocate from your current location?

We welcome exceptional individual to join Pan Malaysian Pools Sdn Bhd (PMP) as a Management Executive and step up to the opportunity to be part of PMP’s management team. The successful candidates will be rotated to core business operations of the Company.

The ideal candidate should meet the following attributes:

Degree holder in any discipline with minimum CGPA 3.0 or its equivalent.

Minimum 6 years’ of working experience in core business operations of any industry.

Able to work during weekends, travel and relocate to any of our regional offices in Kuala Lumpur, Melaka, Johor, Penang and Ipoh when required.

Possess highest standard of integrity and high drive for achievement.

Excellent verbal and written English communication.

Strong leadership and analytical skills.

Energetic and versatile.

Able to work independently and in a team.

APPLY NOW

Assistant Manager-Sales

(Based in Penang/Perak/Kuala Lumpur/Melaka/Johor)

Responsibilities:

Supervise the Company’s sales outlets to achieve operational efficiency.
Formulate and implement promotional activities at the sales outlets to achieve sales targets.
Conduct regular performance reviews and provide constructive feedback on sales initiative programs.
Analyse market trends and competitor activities to identify opportunities for growth.
Collaborate with Agents to implement sales and marketing programs.
Conduct product and customer service training for the Agents and Sales Operators.
Perform trade area study on potential sites for business growth and relocation of sales outlets.
Manage NFO Agency Network to ensure compliance with regulatory requirements.
Keep abreast with industry trends.
Foster a positive and collaborative work culture that encourages innovation and teamwork.
Assist in community projects for the Company.

Requirements:

Bachelor’s degree in Marketing, Commerce, Business Administration or its equivalent.
Minimum 5 years of working experience in sales or marketing in the retail chain or agency network.
Must be conversant in English, Bahasa Malaysia and local Chinese dialects.
Pleasant personality with good communication and analytical skills.
Must be willing to travel and possess own car.
Results-oriented, strong leadership and motivational skills.

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Senior Executive – Cloud Infrastructure

Kuala Lumpur

Responsibilities:

To provide system and security administration, support and maintenance functions for all cloud resources for the Company.
To lead the technical solution design review for non-functional requirements, cost optimisation and operational efficiency.
To provide remote and onsite support, preventive and corrective maintenance services to ensure cloud services uptime/availability and performance requirements are met respectively.
To guide and support the Executives in their daily administrative and operation functions.
To undertake technical lead roles in projects as and when assigned.

Requirements:

Bachelor’s degree in Information Technology, Computer Science, Software Engineering or its equivalent.
Minimum 5 years’ of working experience in managing cloud infrastructure in a complex IT environment.
Expertise in cloud technologies, including AWS, Azure, or Google Cloud.
An innovative team player who is aggressive and dynamic, self-motivated, proactive, mature and result-oriented.
Exceptional problem-solving abilities with a strategic mindset.
Effective communication skills and the ability to collaborate with cross-functional teams.
Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision.
Strong project management skills and a commitment to quality control.

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Executive – On-Premise Infrastructure

Kuala Lumpur

Responsibilities:

To provide system and security administration, user access management, support and maintenance functions for all core business systems and network infrastructure for the on-premise environment.
To provide remote and onsite support and standby services upon assigned/rostered to ensure system and network uptime/availability and performance requirements are met.
To provide remote and onsite preventive and corrective maintenance services to ensure system and network uptime/availability and performance requirements are met.
To liaise and follow up with vendors on their response and resolution time based on the service level agreement.
To undertake or assist in project works as and when assigned.

Requirements:

Bachelor’s degree in Information Technology, Computer Science, Software Engineering or its equivalent.
Preferably 1 year of working experience in a related field. However, fresh graduates will also be considered.
Possess knowledge of infrastructure technologies, including servers, storage, virtualisation and networking.
An innovative team player who is aggressive and dynamic, self-motivated, proactive, mature and result-oriented.
Good problem-solving abilities.
Effective communication skills and the ability to collaborate with cross-functional teams.
Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision.

APPLY NOW

Executive – Infrastructure Services Support

Kuala Lumpur

Responsibilities:

To provide system and security administration, user access management, support and maintenance functions for all support systems and network infrastructure, and end-user devices for the Company.
To provide remote and onsite support and standby services upon assigned/rostered to ensure system and network uptime/availability and performance requirements are met.
To provide remote and onsite preventive and corrective maintenance services to ensure system and network uptime/availability and performance requirements are met.
To liaise and follow up with vendors on their support response and resolution time based on the service level agreement.
To undertake or assist in project works as and when needed and assigned.

Requirements:

Bachelor’s degree in Information Technology, Computer Science, Software Engineering or its equivalent.
Preferably 1 year of working experience in a related field. However, fresh graduates will also be considered.
Possess knowledge of cloud technologies, including AWS, Azure, or Google Cloud.
An innovative team player who is aggressive and dynamic, self-motivated, proactive, mature and result-oriented.
Good problem-solving abilities and willingness to learn.
Effective communication skills and the ability to work collaboratively in a team.
Basic understanding of IT infrastructure and service management concepts is a plus.
Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision.
Eagerness to grow and develop skills in infrastructure services support.

APPLY NOW

Executive – Infrastructure Services Operations

Kuala Lumpur

Responsibilities:

To provide monitoring and 1st level support for the Company's IT infrastructure services.
To monitor the performance and status of the Company's IT infrastructure using appropriate monitoring tools to ensure it is functioning correctly as per business and service level requirements.
To respond, troubleshoot, identify and resolve issues on the infrastructure as soon as possible which includes onsite and remote troubleshooting, coordination with onsite and/or remote support engineers, and escalation to the next level of support where necessary according to the standard operating procedures.
To follow a set of procedures for incident management from incident identification to investigation, root cause analysis, resolution and closure with proper documentation.
To undertake or assist in project works as and when assigned.

Requirements:

Bachelor’s degree in Information Technology, Computer Science, Software Engineering or its equivalent.
Preferably 1 year of working experience in a related field. However, fresh graduates will also be considered.
Possess knowledge of infrastructure operations and application of best practices.
An innovative team player who is aggressive and dynamic, self-motivated, proactive, mature and result-oriented.
Good problem-solving abilities and willingness to learn.
Effective communication skills and the ability to work collaboratively in a team.
Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision.
Eagerness to grow and develop skills in infrastructure services operations.
Willing to work on shifts, weekends, public holidays and odd hours when required.
Possess own transport and must be able to travel when required.

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Marketing Specialist

Kuala Lumpur

Responsibilities:

Manage the Company’s branding, marketing and communication activities across various channels and social media.
Plan and executive marketing activities to drive business growth.
Develop marketing campaigns, collaterals and social media content to increase the customer base and sales.
Identify and develop new opportunities to grow the telephone betting business.
Plan and roll out promotional activities for the loyalty program to attract sign-ups, increase spending and foster long-term loyalty through exclusive benefits and privileges.
Manage budget, timeline and resources to ensure business and marketing activities are delivered effectively.

Requirements:

Degree in Marketing, Mass Communications, Business Administration or its equivalent.
Minimum 2 years of working experience in marketing, digital marketing, sales and/or business development.
Knowledge of basic graphic design applications would be an added advantage.
Possess good interpersonal skills.
Proficient in written English and Mandarin.
Possess creative flair for advertising and promotional materials.
Able to work independently and a good team player.

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Executive-Finance

Kuala Lumpur

Responsibilities:

Responsible to maintain accurate and timely financial and management reporting which include:

Prepare monthly journals, financial and management reports as well as board papers.
Prepare statutory accounts in compliance with Malaysian Financial Reporting Standards and other statutory requirements.
Prepare forecast, budget and tax computation.
Process invoices and payments.
Complete and submit government surveys.
Assist in treasury matters.
Able to perform other ad-hoc duties as and when required.

Requirements:

Degree in Accounting or partial professional accounting qualification.
Minimum 1 year of relevant working experiences.
Fresh graduates are encouraged to apply.
Possess good interpersonal, communication and analytical skills.
Well organised, positive work attitude and able to work independently with minimum supervision.
Well versed with Microsoft Office applications i.e. Ms Excel, Words and PowerPoint.

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Graduate Trainee Programme

(Multiple Locations)

Be part of a TEAM that believes every Malaysian deserves a quality education.

Are you ready for the CHALLENGE?

Programme Structure:

The Graduate Trainee Programme (GTP) is an 18-month programme that provides a structured learning path to groom graduates for the various operational roles in the Company.

This accelerated career advancement programme combines on-the-job training, rotational assignments, skills enhancement workshops, and mentorship. High-performance graduates will have the opportunity to fast-track into leadership roles and be future-ready for the following:

Information Technology (IT) job roles

Applications Services
IT Operations
Network and Infrastructure

Business and Operations job roles

Operations
Sales
Marketing / Marketing Communications
Audit / Finance
Human Resources

We are looking for:

Malaysian fresh graduate with a Bachelor’s or Master’s Degree in Business Computing, Business Information Systems, Data Science and Analytics, Information Technology, System Design Engineering, Multimedia Studies, Mass Communications, Public Relations, Marketing, Business Administration, Human Resources, Accounting, Law, Mathematics, Actuarial Science, or any related disciplines;
Minimum CGPA 3.30;
Active in extracurricular activities such as sports, societies, clubs, uniformed services, community services, and public services or participating in any competitions; and
Less than one year of working experience.

To succeed in this programme, you must possess:

Clear career orientation
Leadership qualities and a forward-thinking mindset
Initiative and willingness to help and serve others
Good communication in both written and spoken English
The ability to work independently and as part of a team

APPLY NOW

Business Support – Johor Office

Johor

Responsibilities:

Provide administrative support to ensure smooth running of the business operations which include the following:

Process customers' prize payout, accounts topping-up and withdrawals.
Promote dmcGO membership.
Process agents’ weekly account settlement.
Handle petty cash reimbursement.
Prepare monthly expenses report for office, Company Sales Outlets and Management Service Outlets.
Attend to facilities and stationeries request for office, Company Sales Outlets and Management Service Outlets.
Assist in the implementation of promotional and marketing activities.
Assist in corporate community projects and office administrative duties.
Perform other functions on ad-hoc basis as and when required.

Requirements:

Minimum SPM/Certificate/Diploma in Business Administration or equivalent.
Minimum 2 years’ of relevant working experience.
Must be conversant in English and Bahasa Malaysia. Able to converse in Mandarin is an added advantage.
Well verse with Microsoft Word, Excel and Powerpoint.
Good communication and interpersonal skills.
Well organised, meticulous, resourceful and able to work independently with minimum supervision.

APPLY NOW

Call Centre Agent

Kuala Lumpur

Responsibilities:

To support the helpdesk, inbound betting calls and outbound calls at the Call Centre which includes the following:

perform outbound calls to customers on activation of accounts and promoting the Company’s products and services;
attend to customers' calls on accounts related matters;
assist and guide customers to use dmcGO mobile betting application;
update customers’ particulars in the Account Management System; and
perform Call Centre administrative works.

Requirements:

Fresh graduates of any discipline.

No experience is required as training will be provided.

Must be able to converse in English, Mandarin or Cantonese.

Customer oriented with good listening, communication and interpersonal skills.

Proficient in Ms Office applications; i.e. Word and Excel.

Must be able to work on weekends and public holidays.

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Sales Operator

(based in Kuala Lumpur and Penang)

(Full-Time)

Responsibilities:

Responsible to carry out day-to-day operations duties at the sales outlet:

Operate sales terminal; and

Perform prize payout to the winners.

Provide good customer service.

Requirements:

Age between 21 – 50.

Minimum PMR qualification.

Able to work on weekends and public holidays.

On the job training will be provided.

If you are interested to apply:

For KL, please call Mr Engene Pang (017-3072663) or Ms Lim (03-92812288).

For Penang, please call Mr Wong Chee Keong (012-4023038) or Ms Ooi (04-2286288).

APPLY NOW

Job Disciplines

We offer a wide range of career opportunities for the talented, enthusiastic and forward thinking individuals in different functional areas.

To give you an overview of the various type of work available at Pan Malaysian Pools Sdn Bhd, a sampling of the job disciplines are listed below.

Numbers Forecast Operations

Oversees and manages the core gaming business operation which will involve primarily:

The management of agency retail outlet which include optimum sales productivity, outlet customer services, compliance with regulatory and operations.

Planning and implementation of sales and marketing strategy and product development to achieve NFO growth objectives.

Responsible for new product development and game variation as well as to manage the business risk to the Company, customers and interest of stakeholders.

Key Activities:

Manage the outlet agency relationship in ensuring agent compliance with Company’s initiatives, procedures and policies e.g. retail sales, settlement process, prize payout services and outlet compliance;

Plan & implement sales and marketing plan to ensure effective control to achieve sales and marketing objective consistent with Company’s branding and image;

Manage and monitor the gaming systems standard operating procedures to ensure that all draws are conducted to the highest standards of integrity and security; and

Identify, assess and advise on any potential risks to the Numbers Forecast Business.

Legal & Secretarial

Oversees all legal and secretarial related matters of the Company.

Key Activities:

To provide legal and secretarial support services to the business and operation functions of the Company;

To advise, review and draft legal and secretarial related documentations; and

To manage and represent the Company in these areas.

Information Technology

Oversees the development, deployment, operations and maintain a vast and complex network of terminals, desktop workstations, digital office equipment and networking equipment, operating systems and servers.

The key systems include the core gaming system and the gaming network, financial business systems, data warehouses, e-mail, web sites and portals.

IT department comprises of the following teams:

IT Operations
Application Services (Gaming & Non-Gaming)
Infrastructure Services
Network Services

Key Activities:

Strategise and plan for future technology directions and manage the IT architecture;

Manage the company’s hardware, software and communications;

Provide advisory and guidance from technology selection to deployment, troubleshooting as well as disposal;

Maintain information security, uptime and availability; and

Effective project planning and management of all technology related projects, ensuring that it delivers business value.

Human Resources

Oversees the Human Resource functions and compliance.

Key Activities:

Compensation and benefits administration;
Workforce planning, employee and industrial relations; and
Learning and development, performance management, and succession strategies.

Corporate Assurance

Responsible for the internal auditing of the Company’s operations with the objective to provide independent, objective assurance and consulting activity to improve operations and to assist in accomplishing the Company’s objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.

Key Activities:

Review the process on safeguarding of assets and verification of existence of assets;

Ensure compliance with policies and procedures and statutory requirements;

Ensure adequacy, integrity, security, reliability of Information Systems; and

Ensure Corporate Governance practices.

Operations and Business Systems

Oversees NFO draw operations, development and update of Standard Operating Procedures for core business activities of the Company.

Key Activities:

Manage and monitor NFO Draw operations to ensure operating efficiency, integrity and transparency of draw process;
Undertake analysis on the performance of the Company’s products; and
Develop and update limits of authority framework, policies and procedural guidelines for business requirements.

Finance

Undertakes the financial and management reporting functions of the Company and its related corporations.

Key Activities:

Maintain complete and accurate accounting records that complies with Malaysian Financial Reporting Standards, Companies Act and Income Tax Act;
Provide operational support to the various business units in the area of Accounts Receivables, Accounts Payables and Fixed Assets;
Produce financial information and reports as per statutory and management requirements;
To manage funds for prize payout and payments;
To invest funds in Money Market Deposits; and
To manage banking related matters.

Procurement & Administration

Oversees the whole spectrum of Procurement and Administration functions.

Key Activities:

Manage the overall procurement function and ensure compliance with the Company’s established purchasing and contracting policies and procedures; and
Manage the general office administration and support services for the Company such as upkeep of office and maintenance, fleet management and upkeep of motor vehicles, office supplies management and upkeep of office equipment, mailing and courier services, storage and warehousing management.

Marketing Communications

Responsible for managing effective marketing strategies, corporate communications and public relations functions and support.

Key Activities:

Build and enhance the Company's reputation through effective branding strategies and corporate communications;

Develop and manage marketing objectives, strategies and its performance; and

Manage and implement Corporate Social Responsibility programmes in the areas of education and social welfare including corporate donation, sponsorship and charity programmes.

dmcGO

Operates and manages the dmcGO mobile betting channel for Da Ma Cai.

Key Activities:

Grow the mobile betting business by recruiting customers to bet using dmcGO app;
Plan and execute business strategies and marketing plans to increase sales;
Operate and manage the dmcGO customer service and call centre;
Provide customer service and support via the dmcGO Call Centre, website and online customer portal;
Manage both online and physical topping up channels as well as withdrawal channels for dmcGO customers; and
Continuously develop new features and services for the dmcGO iOS and Android apps to enhance customers’ mobile betting experience.

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Human Resource Approach & Strategy

Job Opportunities

Job Disciplines

Work@PMP